Returns, Refunds & Cancellations (U.S.)

Contact:  contact@noorcraft.store

We craft limited-run collectible figurines. Packaging and condition matter for collectors—please read carefully.

Scope: This policy applies to United States orders only. If you are outside the U.S., email us before returning for region-specific guidance.
Note: Nothing in this policy limits any rights you may have under applicable law for defective, damaged, or misdescribed goods.

1) Return Window

You have 30 days from delivery to request a return.
Important: Contact us first at  contact@noorcraft.store for authorization (we do not accept returns without prior approval and we do not publish a public return address).

2) Eligibility (Collectibles-Specific)

To be eligible, your item must be:

  • Unused and unopened (factory seal/tamper sticker intact; all accessories included).

  • In original packaging and collector-grade condition suitable for resale (minor shipping wear acceptable).

  • Accompanied by proof of purchase (order number or receipt).

Not eligible: opened/tampered items, missing parts, customization/paint, odors, pet hair, stains, wear, or packaging damage beyond normal transit.

3) Damages & Issues (7-Day Notice)

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, email us within 7 days with:

  • Your order number

  • Photos of the item, inner packaging/foam, and outer shipping box (all sides)

  • A short description of the issue

We’ll arrange a replacement or refund. If a limited item is sold out, we’ll offer a refund or store credit.

4) Non-Returnable Items

  • Opened/tampered collectibles

  • Custom/personalized items

  • Final sale / discounted / clearance items (including items purchased with promo codes, automatic discounts, “warehouse” or “clearance” pricing) — not refundable except for defects/misshipments as required by law

  • Gift cards

  • Hazardous materials (if any)

Final Sale (U.S.): Discounted/sale items are not eligible for refund for change-of-mind returns.

5) Exchanges

Fastest method: complete the approved return and place a new order.
Direct exchanges may be possible after the return is scanned by the carrier.

6) Pre-Orders & Limited Drops

  • Pre-orders can be canceled before shipment for a full refund.

  • After shipment, standard return rules apply.

  • For sold-out drops, only refund or store credit is available for approved returns (subject to inventory).

7) Return Shipping & Fees

  • Our error (defect/damage/wrong item): we cover return shipping.

  • Change-of-mind returns: you cover return shipping.

  • No restocking fee when items arrive in approved collector condition.

Packing: Use original packaging when possible; double-box is recommended. We may decline returns that arrive damaged due to inadequate packaging.

8) Refunds (Timing & Method)

After we receive and inspect your return, we’ll email you the decision.
If approved, refunds are issued to your original payment method within 5–10 business days (your bank/card may take longer).
If 15+ business days pass after approval and you haven’t received a refund,

email contact@noorcraft.store

U.S. sale/discounted items: not eligible for refund except where required by law for defective, damaged, or misdescribed goods.

9) Wrong Address & Unclaimed Packages

Packages returned due to incorrect address, refusal, or unclaimed status can be:

  • Reshipped at your cost, or

  • Refunded minus original shipping once back in sellable condition (if eligible under this policy).

10) Order Changes & Cancellations (U.S.)

We can cancel or edit an order until it enters processing.

An order is considered “processing” once a shipping label is created, or picking/packing has begun, or the item has shipped.

  • Before processing: If we confirm cancellation, we’ll issue a full refund to your original payment method.

  • After processing begins: Cancellation isn’t guaranteed. We’ll try to intercept. If the order ships, please use the standard return procedure.

  • To request: email contact@noorcraft.store with subject “Cancel Order #XXXXX” as soon as possible.

We do not mark orders as “already processed” unless they have actually entered processing as defined above.

11) Returns During Payment Disputes (Chargebacks)

To prevent duplicate refunds and abuse:

  • We do not process returns or refunds while an order is subject to a payment dispute/chargeback (card issuer, PayPal, or similar).

  • If you wish to return an item, the dispute must be withdrawn or closed first.

  • If a dispute is closed in our favor, no refund will be issued on that order (at our discretion we may offer store credit).

  • If a dispute is decided in your favor by the payment provider, no additional refund will be issued by us.

This clause does not limit any rights you may have under applicable law for defective, damaged, or misdescribed goods.

12) How to Start a Return (RMA)

  1. Email  contact@noorcraft.store with your order # and reason.

  2. If approved, we’ll send a return label (when applicable) and packing instructions.

  3. Ship within 7 days of approval and keep your tracking number until your refund is processed.